Shipping & Returns

This page explains the general shipping and return process for orders placed with JesseMonkey. Available shipping methods, costs, and estimated delivery information may vary by destination and order.

Order Processing

Orders are reviewed and prepared after they are confirmed. Processing time can vary depending on product availability, order details, and the destination. If tracking is available, we will provide it after dispatch.

Shipping and Delivery

• Available shipping options and charges are shown during checkout where applicable.
• Any delivery estimate is an estimate, not a guaranteed arrival date.
• Carrier delays, customs checks, local holidays, weather, or an incomplete address may affect delivery.
• Please review your shipping address carefully before placing an order. Contact us promptly if a correction is needed; changes may not be possible after processing or dispatch.

Duties and Taxes

International orders may be subject to import duties, taxes, or handling charges set by the destination country. Unless checkout states otherwise, these charges are not included in the product or shipping price and are the customer’s responsibility.

Requesting a Return

Please contact us as soon as possible after delivery and before sending an item back. Return eligibility and the available return period may depend on the item, destination, and applicable consumer law. Mandatory rights provided by local law are not limited by this policy.

To help us review your request, include your order number, the item concerned, the reason for the return, and photographs when the item is damaged, defective, or incorrect.

Return Conditions

• Items should be unused, unworn, and in their original condition.
• Original tags, accessories, and packaging should be included where reasonably possible.
• Personalized items, final-sale items, or hygiene-sensitive goods may not be returnable unless they are defective or applicable law requires otherwise.
• Please do not send a return until our team has provided return instructions.

Return Shipping

Unless an item is damaged, defective, incorrect, or applicable law requires otherwise, return shipping costs may be the customer’s responsibility. Original shipping charges are generally not refundable except where required by law or where the order was incorrect due to our error.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us promptly with your order number and clear photographs. We will review the information and offer an appropriate resolution based on the circumstances and applicable law.

Refunds

Returned items are inspected after receipt. If a refund is approved, it will normally be issued to the original payment method. The time for the refund to appear depends on the payment provider or financial institution.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been dispatched.

Contact Us

For questions about shipping, delivery, or a return request, please use our Contact page. Include your order number when contacting us about an existing order.