Privacy Policy - Jessemonkey

Last updated: July 29, 2026

This Privacy Policy explains how JesseMonkey (“JesseMonkey,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit jessemonkey.com, create an account, contact us, or purchase products from our online store.

1. Who We Are

JesseMonkey operates an online retail store at jessemonkey.com. For questions or privacy requests, please use our Contact page.

2. Information We Collect

The information we collect depends on how you use the website and may include:

Identity and contact information: name, billing and shipping address, email address, telephone number, and account username.
Order and transaction information: products purchased, order value, currency, discounts, shipping method, order status, returns, refunds, and related communications.
Payment information: payment method, transaction identifiers, and payment status. Full payment credentials are generally handled by the selected payment provider rather than stored by JesseMonkey.
Account information: login credentials in protected form, saved addresses, order history, and account preferences.
Communications: information you submit through contact forms, customer service requests, return requests, or other correspondence.
Reviews and comments: your name, review or comment content, rating, IP address, browser information, and other information you choose to make public.
Technical and usage information: IP address, device and browser type, operating system, referring pages, pages viewed, timestamps, error logs, and security or performance data.
Cookie and preference information: shopping-cart state, session identifiers, account status, language or display preferences, and consent choices.

3. How We Use Personal Information

We may use personal information to:

Process payments, confirm orders, arrange delivery, provide order updates, and handle returns or refunds.
Create and maintain customer accounts and provide requested account features.
Respond to questions, provide customer support, and resolve disputes.
Detect, investigate, and prevent fraud, abuse, unauthorized access, and other security incidents.
Operate, maintain, troubleshoot, and improve the website and shopping experience.
Comply with accounting, tax, consumer-protection, legal, and regulatory obligations.
Send service messages and, where you have chosen to receive them, marketing communications. You may unsubscribe from marketing messages at any time.

4. Legal Bases for Processing

Where laws such as the UK GDPR or EU GDPR apply, we process personal information as necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests such as operating and securing our store, and obtain consent where consent is required. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep the store functioning, remember cart contents and account sessions, protect the website, save preferences, and understand technical performance. Essential WooCommerce and WordPress cookies may include shopping-cart, customer-session, login, and preference cookies. Third-party services used for payment, security, hosting, or embedded content may also set cookies under their own policies.

You can control cookies through your browser and any consent controls made available on the website. Blocking essential cookies may prevent features such as the cart, checkout, or account login from working correctly.

6. Payments

Payments are processed by third-party payment providers. When you choose a payment option, the provider receives information needed to authorize and complete the transaction, prevent fraud, and meet its legal obligations. If you choose PayPal, PayPal acts independently for its processing of payment data; please review the PayPal Privacy Statement.

7. How We Share Information

We disclose personal information only as reasonably necessary to operate the store, provide services, or meet legal obligations. Recipients may include:

Payment processors and financial-service providers.
Shipping carriers, fulfillment providers, and delivery partners.
Website hosting, caching, security, maintenance, email, form, and customer-support providers.
Professional advisers such as accountants, insurers, auditors, or legal advisers.
Government authorities, regulators, courts, or law-enforcement bodies when disclosure is required or permitted by law.
A buyer, successor, or adviser in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business.

We do not knowingly sell personal information for monetary consideration. If our practices change or applicable law requires an opt-out mechanism, we will provide the required notice and controls.

8. International Data Transfers

Some service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers, such as contractual protections, and rely on other lawful transfer mechanisms.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Order and transaction records may be retained for the period required by tax, accounting, fraud-prevention, warranty, dispute-resolution, and other legal requirements. Account information is generally retained while the account remains active. Support communications, reviews, technical logs, and backups are retained according to operational, security, and legal needs, after which information is deleted or anonymized where appropriate.

10. Your Privacy Rights and Choices

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a portable copy of your personal information; object to or restrict certain processing; withdraw consent; opt out of certain sales, sharing, targeted advertising, or marketing; and receive equal service without unlawful discrimination for exercising privacy rights.

To submit a request, use our Contact page. Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request. We may retain or withhold certain information where permitted or required by law, including records needed for tax, accounting, security, fraud prevention, or legal claims.

You may also use the unsubscribe link in marketing emails, adjust browser cookie settings, or update certain account details from your customer account. Where applicable, you may lodge a complaint with your local data-protection authority.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

12. Children’s Privacy

Our store is not directed to children under 13, or a higher minimum age where required by local law. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

13. Third-Party Links and Embedded Content

The website may link to or display content from third-party websites. Those third parties may collect information and use cookies under their own privacy policies. JesseMonkey is not responsible for the privacy practices of third-party websites.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, providers, or legal obligations. The “Last updated” date at the top of the page shows when the policy was most recently revised. Material changes will be communicated as required by applicable law.

15. Contact Us

For privacy questions or to exercise your rights, please contact JesseMonkey through our Contact page.